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Warranty and Refund Policy

We strongly believe in our product quality and performance. Every brush goes through thorough quality control testing before being shipped to you. We stand behind our products and will provide replacement items due to manufacturer defects up to two years from the invoice/receipt

Our replacement procedures are as follows:

  • Fill out the online warranty form
  • Provide the image of defective product
  • Please provide your order number and/or email used and/or retailer receipt to place order to help our team streamline your replacement
  • Our representative will contact you via e-mail about the status of your request within 1-3 business days. Our normal office hours are from Monday to Friday 9 AM – 5 PM PST
  • If accepted, we will ship your replacement and confirm the shipment via e-mail
  • You will not have to pay any shipping and handling fees; Volare will cover these costs.

Coverage

  • All authentic VOLARE makeup brushes and brushes storage
  • If the replacement product is unavailable, we will provide a similar product of comparable
  • Our warranty is covered up to 2 years since the day of purchase, regardless of how many times the product has been used

Exclusions

  • Defects and Tarnishes from abnormal use
  • Lost or stolen product
  • Makeup or residues buildup within the bristles
  • Limit on one exchange per transaction, per product